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Research Units

Laboratoire Informatique, Image et Interaction - L3i

Socio-economic partners

Raccourci Agency

Nouvelle-Aquitaine Region

Sector Tourism, Leisure, Culture

Sector Digital


An E-reputation "under control"

Artificial intelligence to compare, monitor and analyse holidaymaker satisfaction

80% of holidaymakers consult reviews before buying or booking a holiday: e-reputation has become a search criterion for Internet users!

The partnership between Raccourci Agency, an e-tourism agency, and our L3i laboratory has enabled the development of an application that classifies the content of holidaymakers' reviews and extracts the data that makes sense using Deep Learning algorithms. This product, finalized and marketed by the company under the name of "FairGuest", is today a tool for tourist establishments that observes more than 20 review platforms in the world, organizes and distributes the reviews of holidaymakers. Every day, the FairGuest rating of the establishment is calculated to monitor the rate of customer satisfaction.